Frequently Asked Questions

Headset Frequently Asked Questions

How long is the Warranty?

AAA Headsets offers a 2 year warranty on most commercial grade headsets and 12 months warranty on other headsets. This warranty covers defects in materials and workmanship. It does not cover consumable items such as ear cushions, voice tubes, batteries and windscreens.

Returns/Exchanges

If you are not entirely satisfied with your purchase, we're here to help.

You have 15 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging with all the accessories and/or manuals. Your item needs to have the receipt or proof of purchase enclosed with the item.

You are responsible for paying the return shipping costs for your item.

If you require assistance with deciding or are unsure of what you require, please Contact us or telephone 1800 060 976.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Contact Us

If you have any questions on how to return your item to us, please do not hesitate to contact us on 1800 060 976.

Can I move around with my headset still on my head?

Cordless headsets allow you the freedom to move up to 100 metres from your telephone.

Most quality corded headsets allow you to move away from your desk by unplugging the top. Halfway down the headset cord is a quick disconnect which allows you to release quickly from the telephone and when you return you just connect yourself together.

Where can I get consumable replacements?

AAA Headsets carries a range of ear cushions, batteries and other spare parts to keep your headset in perfect working order. See our Headset Accessories

How often do I replace the Batteries?

Most amplifiers have 2 AA batteries which need replacing about every 12 months with normal use. The amplifier will warn you of low battery either by beeping or on some models it has a light. Check your User Guide for the manufacturer's recommendations.

Cordless headsets have a battery that is expected to last for about 2 years. When replacing the battery please refer to the manufacturer's handbook.

How long do Headsets last?

Headsets will last for years as long as they have normal wear and tear. Normal wear & tear is not being slammed into a drawer or dropped on the floor.

Who do I get to repair my Headset if it breaks down?

AAA Headsets will accommodate all repairs whether under Warranty or for general repairs.