Headset Frequently Asked Questions

Which is the most comfortable?
Comfort is very much an individual choice.  AAA Headsets offers a 4 day free evaluation so you can try different headsets and decide for yourself which is the most comfortable.

How long is the Warranty?
AAA Headsets offers a 2 year warranty with call centre quality headsets and 12 months warranty on other headsets.  This warranty covers defects in materials and workmanship.  It does not cover consumable items such as ear cushions, voice tubes, batteries and windscreens.

Can I move around with my headset still on my head?
Cordless headsets allow you the freedom to move up to 100 metres from your telephone.

Most quality corded headsets allow you to move away from your desk by unplugging the top. Halfway down the headset cord is a quick disconnect which allows you to release quickly from the telephone and when you return you just connect yourself together.

Where can I get consumable replacements?
AAA Headsets carries a range of ear cushions, windscreens and voice tubes that are replaceable.  See our Headset Accessories pages for purchasing online.

How often do I replace the Batteries?
Most amplifiers have 2 AA batteries which need replacing about every 12 months with normal use. The amplifier will warn you of low battery either by beeping or on some models it has a light.  Check your User Guide for the manufacturer's recommendations.

Cordless headsets have a battery that is expected to last for years.  When replacing the battery please refer to the manufacturer's handbook.

How long do Headsets last?
Headsets will last for years as long as they have normal wear and tear. Normal wear & tear is not to be slammed into a drawer or dropped on the floor.

Who do I get to repair my Headset if it breaks down?
AAA Headsets will accommodate all repairs whether under Warranty or for general repairs.